Thank you for using zandy.

Customers using mobile email addresses ( docomo/au/softbank carrier email), customers using free emails such as hotmail , Yahoo Mail , Gmail , etc., said that emails from our shop could not be delivered normally. We may contact you.

Zandy will automatically send an order confirmation email from after you place an order.

If you do not receive the e-mail, please send your name and phone number to the e-mail address below.
We will get back to you by email.


Also, if you do not receive an email, please check your email settings below.

– Customers using mobile email addresses ( docomo/au/softbank carrier email)
●Blocked by the mail prevention filter
If you use a mail prevention filter, please remove the filter for ( ) and set it so that you can receive [ ].

How to set/cancel specified domain reception
NTT Docomo


– Customers using free email addresses
●It is in the spam folder
There is a possibility that emails delivered from this shop may be automatically sorted into the spam folder or trash can by the spam mail prevention function, so please check once.
In addition, you can prevent sorting to the spam folder by sorting (filtering) the received mail of each free mail service.

Incorrect email address
We are very sorry, but there is a possibility that the description of the e-mail address you registered is incorrect. If you have any concerns, please contact us below.

●If the mailbox on the server is full
There is an upper limit to the capacity of mailboxes on the server, and if you do not receive and delete emails on a regular basis, your mailbox will become full. If your inbox is full, it may not accept new emails.
If you are a customer who has not used e-mail recently, please delete the e-mail on the server.