Thank you for using Zandy this time❤︎

Please check the usage guide and precautions before placing an order.

☆Frequently Asked Questions☆
If you have any questions, please first refer to the [Frequently Asked Questions] below.

Frequently Asked Questions

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★ About shipping and shipping ★

In principle, we will ship within 1 to 3 business days after payment is confirmed.
*Please note that we may have to wait on rare occasions due to busy periods or long holidays.

*We do not accept the designation of the delivery date and time.
We may not be able to arrange the desired date and time that you have entered in the remarks column.
In addition, we will not contact you separately even if there is a possibility that we will not be able to make it in time for the desired date and time because we will start the shipping procedure immediately after confirming your order.

When shipping is free, we will basically ship by Yamato Transport's "Nekoposu" (with tracking service).
* If it does not fit in the post, it will be handed over by the delivery person.

Free shipping for orders over 3,000 yen.

  • Yamato Transport Nekoposu Nationwide uniform 250 yen

・With tracking

・ Post-mailing (receipt not required)

*Date and time cannot be specified because it is posted by post.

・Basically, the product will arrive the next day after the shipment is complete, and will be delivered in two days for Hokkaido and Okinawa.

・There is compensation (up to 3000 yen)

In addition, if the thickness exceeds 3 cm, you can choose the special record Yamato courier service compact.

  • Specific record (Japan Post) 380 yen nationwide

・With tracking

・Same as regular mail

・I cannot appoint the date and time

・It will be delivered about 3 to 7 days after shipping.

  • Yamato courier compact 580 yen nationwide

・With tracking

・Basically, the product will arrive the next day after the shipment is complete, and will be delivered in two days for Hokkaido and Okinawa.

・With compensation

**If there is a delay in delivery or non-arrival due to an incorrect address (wrong street name, missing address, room number, etc.), we cannot resend to the correct address. Please be sure to include the apartment/apartment name and room number.

At our store, we are implementing a paperless delivery slip in consideration of the environment and efforts to protect the personal information of our customers. We have refrained from issuing a statement of delivery.

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★Purchase and shipping of reserved items★

Products marked with "Reserved ※" are reserved products. Other items are in stock.

・In stock instant delivery products are usually shipped 1-3 days after confirmation of payment.

・If you only order pre-order items, the estimated shipping time will be as shown.
*Shipping may be earlier or slightly delayed depending on the arrival status.
・If you order a pre-ordered item and an in-stock item at the same time, we will ship the pre-ordered item together when all the items are in stock.
*If you wish to have in-stock immediate delivery items shipped in advance, we recommend that you place separate orders for reserved items and instant delivery items.

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★Payment method★

Payment methods are available below.

·credit card

・Amazon Pay




・Apple Pay

・Google Pay

・shop pay
・Convenience store payment ・Carrier payment (docomo, au, softbank, Y!mobile)

・Deferred payment

*Customers are responsible for payment fees.

★Payment deadline★

Advance payment will be made within 5 days (excluding weekends and holidays) from the order date.
Please note that convenience stores and Payeasy payments must be made within 5 days regardless of weekends.

Please check here for deferred payment terms and conditions.

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★Regarding order cancellations and changes★
We cannot accept cancellations, changes, exchanges, or returns due to customer's convenience after the product order is confirmed.
Before confirming your order, please check the product name, type, color, size, quantity, etc., and confirm your purchase.

* You cannot change the order details or payment method after the order is confirmed. Please be sure to check before confirming your order.

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★About product exchange/return★

[Returns and exchanges due to customer's convenience]
Please note that we cannot accept returns or exchanges in the following cases.
When ordering, please be sure to check the size selection and order details before proceeding.
・Returns and exchanges due to customer's convenience (type, color, size error, etc.)
・When a part of the product such as accessories is lost due to the customer's responsibility ・When the product is soiled or damaged due to the customer's responsibility ・When the product has been used even once ・Others If the shop determines that the exchange cannot be accepted according to the
All images of the products used in our shop were taken by Zandy himself.
The product images are posted as close to the actual product as possible, but the color may differ slightly from the actual product due to lighting during photography and image processing. In addition, the color of the image and the actual product may differ slightly depending on the monitor. note that.

[Exchanges/returns due to our convenience (defective products, etc.)]
We take all possible care in managing and shipping our products, but in the unlikely event that there is a defective product or wrong product, please fill in the following information within 5 days after the product arrives and send it to us by e-mail or through our inquiry form. Please contact us. *We also accept DMs from Instagram.
We will replace the item only if we determine that the item was due to our mistake.

・Buyer's name or order ID
・Image (*We cannot respond if there is no attached photo)
・Condition of damage/dirt (please be as specific as possible)

As soon as we have confirmed that the product is defective, we will let you know how to return it.
◎If you do not enter the specific damage status, we will check the damage status again, so the procedure may take some time.

Only unused items will be accepted.
Please note that we cannot accept any exchanges after 5 days after the product arrives.

We will not be able to respond to refunds. Please note that it will be handled by exchange.
*If the product is out of stock and cannot be exchanged, we will issue a refund.

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★If the product is returned★

* Please contact each delivery company for inquiries about delivery after the product has been shipped.
We cannot guarantee the loss or damage of the product due to an accident during delivery.
*We are not responsible for the purchase of similar products.

If the product is returned due to the customer's convenience (no receipt for a long time, wrong address, unregistered address, etc.), the customer will be responsible for the full return shipping fee.

・If you are absent for a long period of time or refuse to receive the item Please note that we will charge the actual cost of the round-trip shipping fee and a series of handling fees on behalf of the customer.

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★Contact Us★

If you have any questions or inquiries, please contact us by e-mail or CONTACT.
We will reply within 3 business days, excluding weekends and holidays.
* We do not accept inquiries by phone.


If you do not receive a reply within 3 business days, please check your e-mail reception settings, etc. .

Thank you for reading ❁︎
Please purchase after understanding the above.
If you have any questions or concerns, please contact CONTACT before purchasing.

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